"The closest to a real play experience on the market"

 

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01455 291944

Terms & Conditions

Welcome to the tabletennisrobotuk.com website terms and conditions.

Table Tennis Robot UK is a trading name used and owned by Eurospark LTD

These terms and conditions apply to your access to the tabletennisrobotuk.com website. Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.

You should print a copy of these terms and conditions for future reference.

The tabletennisrobotuk.com website is operated by Table Tennis Robot UK  whose registered address is Table Tennis Robot UK , I.L.F, Ashby Road, Stapleton, LE9 8JE, Company Number: 8864435

If you have any questions about our website please contact us here.

Formation of Contract

Once you have placed an order you will receive an email from us acknowledging receipt of your order.

Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched(Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of

(i) the point when we send you the Despatch Confirmation,

(ii) the point when we take payment for your order, or

(iii) the point when we despatch the Products to you. 

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

We reserve the right to:
Decline any order (or part of any order) where the Products are unavailable for any reason;
Decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product;
Place restrictions on the volume of any Product ordered where the availability of a Product is limited; and
Place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory.

 

Terms of Sale 

When you place an order to purchase a product from any Table Tennis Robot UK site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product that is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you, (if an e-mail address is supplied). Any products on the same order that we have not confirmed in an e-mail to be dispatched will not form part of that contract.

All requests are subject to availability and confirmation of the order price by us. Table Tennis Robot UK is absolutely entitled to refuse any request made by you.

When making a request you undertake that all the details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit care used to make your request and that there are sufficient funds to cover the cost of the goods or services. It is your responsibility to inform us of any changes to these details as soon as possible.

Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 14 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Variation of Content

Table Tennis Robot UK shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any portion of this Policy at any time. Continued use of this site following the posting of any such changes to these Terms will mean you accept those changes.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the Laws of England and Wales. In the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

 

Delivery

Standard included delivery is to UK and Ireland only. This is usually a next day service depending on collection time. Table Tennis robot UK cannot guarantee this.

The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout. 

Whilst we will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract. Where any Product is manufactured or produced to order by you, an estimated delivery time will be specified at the point of ordering. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times.

We may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials. 

We will use reasonable endeavours to ship all of your order together in one shipment. But we reserve the right to ship your order in instalments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order.

We will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. 

 

Ownership of Products

You will become the owner of the Products when they have been delivered to you. 

Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.

 

Returns 

Returns are accepted under Distance Selling Regulations. This means the customer must notify us with a request to return via email within 7 days after having received the item. The buyer is responsible for the safe return and cost of the item in its original brand new condition.  Upon the return of the item the buyer will be refunded for the item price only, not the postage and packaging charges incurred by ourselves. If the item was sent with postage included, we will deduct the cost of the original postage. A refund will only be issued once the goods have been checked and are in a re-saleable condition.

If you are not completely satisfied with your purchase, you can return any item to us, provided that the item is still in a brand new condition as it was when it was received, within 14 days of receipt. Exchanges and/or Refunds will only be granted within this timescale.

Please enclose a copy of the invoice and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.

Send the item & necessary paperwork to:

Table Tennis Robot UK

I.L.F.
Ashby Road
Stapleton
Leicestershire
LE9 8JE

Table Tennis Robot UK recommends that items be sent back to us via recorded delivery. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods lost. Table Tennis Robot UK  will not accept responsibility if the parcel is lost or damaged. The item is your responsibility until it reaches us.

Return shipping is paid by the customer. Items that are deemed to be unacceptable for resale cannot be refunded. Customers need to ensure that items are properly packed to protect against damage during delivery.Postage cost's incurred to return items will only be re-funded if an incorrect item has been dispatched by Table Tennis Robot UK i.e. if we have made a mistake. We will not refund the postage if we have sent out what you have ordered.

If you believe you have been sent an incorrect item & wish to be credited for the postage, please include a receipt for the postage cost incurred. Failure to do so may result in us being unable to credit the cost.

Faulty items will be inspected & if deemed to be faulty due to a manufacturing fault, Table Tennis Robot UK will credit you for the item to the value when purchased.

 This returns policy does not affect your statutory rights.

 

Warranty

The unit is covered by a 2 year manufacturers warranty covering defects in materials or workmanship under normal use.

Warranty excludes consumables such as balls, ball feed motor, ball agitator, serving motor, etc. (the unit is supplied with a spare parts pack)

Warranty only covers new products purchased within the UK & Ireland. It excludes ex-display or second-hand products.

Warranty does not cover defects that occur outside of the warranty period or which Table Tennis Robot UK  deem to be caused by misuse, abuse, accidental damage, use or deterioration due to lack of the recommended periodic maintenance.

Warranty does not cover products which following purchase are subsequently moved outside of the UK & Ireland.

Warranty does not cover the labour to replace failed parts which are normally user fitted during the assembly of the product.

Warranty may be nullified if any repairs, adjustments or modifications are undertaken without the consent of Table Tennis Robot UK .

 

Complaints

We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.

For complaints, queries, or to provide us with feedback, please contact us here. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.